Please note that deliveries to remote areas of Scotland, offshore and Ireland may take up to 3 days
When can I expect my products to be delivered?
Place your order before 2.00pm UK time and you will receive your delivery the next working day. Our staff continue to pack orders right up until the lorry arrives so, if it's urgent, it's always worth asking if we may be able to squeeze another delivery in
Orders made on the weekend or on Bank Holidays will be sent out Monday or the next working day
Do you deliver outside of the UK?
It may be possible so please ask. We only deliver fire extinguishers to addresses in England, Scotland, Wales, Isles of Scilly, the Isle of Wight, Isle of Man, Republic of Ireland and Northern Ireland.
Is there a delivery cost?
Unfortunately, yes. In particular, fire extinguishers are heavy and are classed as "dangerous goods" which makes it cost more. In fact, some carriers such as the Royal Mail, refuse to take fire extinguishers at all
What happens if I order a lot of products?
Large orders may, due to weight limits, require the use of a pallet service. However, the delivery will still be a next day service to the UK Mainland and there will be no additional cost to you. And don't worry, the delivery lorry will have an automatic tail-lift if you don't have a forklift truck
Do you have a minimum order value?
Yes, it is set at £6.00 + vat
Is it possible to collect in person?
No, as this would interfere with our warehousing logistics process
What happens if my order does not arrive when it should?
If your order has not arrived by 5.30pm on the due delivery day, please call us with your details and order number so that we can do everything we can to track it down. As you can imagine, the reason we use our particular carrier service is due to their efficiency. But, despite modern computerised tracking, an occasional item will go astray. If this happens, we have have it found or send a replacement, whichever is the quicker
Who should I contact if there is a problem or I have another question?
We have a team of experienced staff waiting to take your call and they will do everything they can to help you.
Visit our contact us page for the various ways you can get in touch with us.